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How can I cancel my order?

Only a seller can cancel an order. If you’re a buyer who would like to cancel an order, please contact the seller directly through email.

A seller can also cancel an order, if any of the follow criteria is met:

- The buyer did not pay.
- If both parties agree to cancel the transaction before shipment, and the seller has issued the buyer a full refund.
- The seller has decided to refuse service to the buyer. If the buyer has already paid, the seller must have issued a full refund, including shipping.
- The buyer did not receive the item(s) ordered, even though the seller has provided proof of shipping, and the seller has issued a refund for the item.
- The buyer and seller agreed that the buyer could return the item to the seller for a refund. The seller has received the returned item and issued a refund to the buyer for the item.

When can I expect refund for my returned item?

Refund timeframes are up to the seller. We encourage the seller to promptly issue a refund as soon as possible.

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We have a Lost Password page for the users to request to reset their password.

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